Is There a Lost and Found at the Event Centre in London?

Find out if there is a lost & found service available at ExCel London during events held at Olympia in London & learn about other services such as smoking policy & food & beverage options.

Is There a Lost and Found at the Event Centre in London?

See our parking map for more information. Are support animals allowed at ExCel London? The well-being of our visitors is important to us and therefore we strive to welcome personal support animals to the venue during events. However, some events may have restrictions, where the organizer may have assessed that the specific nature of the event would not be a suitable environment for support animals. Please note that welfare facilities for support animals are not available on site and all owners will be fully responsible for the action of their animal, which must be kept under control and with a leash, harness or pet carrier at all times.

You can enjoy more of London by exploring our range of carefully selected restaurants and bars. Whether you're in the mood for a nice dinner or a relaxed pub atmosphere, check out our recommendations. London is a thriving city with cultural sites, entertainment and attractions. Make the most of your time here and explore, no matter how many times you visit, there's always something new to see.

For more information about the local area and beyond, visit the recommendations. If you're attending an event in the ICC Capital suite or in the Platinum suite, these areas have their own closets. What do I need to access ExCel? It is no longer mandatory to wear a face covering in public, however, we welcome and encourage visitors to continue using it in busy indoor spaces. How will ExCel manage ventilation? Ventilation has been increased, which has improved fresh air circulation in accordance with the latest guidelines and recommendations from the CIBSE (Chartered Institution of Building Services Engineers).

Will ExCel provide sanitizing stations? Hand sanitizers will be provided in all public areas of the venue. Our cleaning team has been trained to provide improved cleaning. All touch points, as well as seats in conference and meeting areas, are periodically cleaned with chlorine-based cleaning fluid. All bathrooms are checked and maintained by a dedicated team of cleaners.

The closest metro station to the hotel is Canning Town. Take the DLR (Dockland's Light Railway) from Canning Town to Beckton and get off at DLR Custom House or Prince Regent stations, depending on the nearest entrance to your event. Can I find your place using what3words? We have several hotels located very close to the place, for more information, visit the hotels page. Parking for commercial vehicles (those up to 2.8 m high) costs £30 for up to 24 hours.

The use of bicycle racks is free of charge. ExCeL London does not manage the sale or allocation of tickets. We recommend that you contact the organizers of the event that interests you. Their details can be found on the “What's up” page.

The venue's opening hours are subject to holidays and vary depending on the event being held. For more information about the event you're attending, visit our “What's Hot” page. ExCel London has a non-smoking policy throughout the premises. Smoking is allowed outside the venue.

Is the use of e-cigarettes allowed inside the venue? E-cigarettes and vaping are not allowed on site. These can only be used off-site. ExCel London has more than 40 cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table service for more formal meals, as well as a takeaway option.

For more information, visit the Food and Drink page. Opening hours will vary depending on the events held at the venue. To find out what's open when you come to ExCeL, visit the food and drink page. No, self-order units are the only way to order at Habanero.

Habanero's full menu is available upon request, including hot and cold beverages. However, items from other food establishments cannot be ordered from here. We have portable battery rental units scattered all over the boulevard (next to Venue Services) and at the entrances to corridors N4, N7 and S. The ExCel London whistleblowing hotline has been designed to allow anyone to raise genuine issues of malpractice or impropriety in ExCel.

The hotline will be used exclusively to report possible illegal, unethical or improper conduct when normal communication channels have proven to be ineffective or difficult. At ExCeL we have fast and free WiFi that is suitable for browsing, social media and email. When you arrive at the venue, simply log in to “_ExCel FREE Wi-Fi” using our standard login or via LinkedIn, Facebook or Twitter. All items found will be kept for two weeks before being discarded.

The London Stadium is not responsible for lost or stolen items during events held at Olympia in London; there will be a cloakroom to keep your items safe. We work with leading lost and found specialists who handle all enquiries; if you lost an item at an event you may have found it! Food & BebiDate invite you to bring picnics to main events; however keep in mind that any specific area within an event that has tickets or access control (such as outdoor cinema) only allows food & drink purchased at event with exception of water in unopened plastic containers up to 500 ml & baby food when not in glass containers; there will be official product vendors throughout event site selling variety of products for events & artists; there are shaded areas south of event (Leafy Grove) & shaded seats in VIP Summer Garden (which can only be accessed by customers who purchase tickets for that area); comprehensive process closing roads around important events being carried out avoid conflicts between vehicles & people; cigarettes & smoking not allowed - event license does not allow us sell cigarettes & it is not possible re-enter during major events with tickets so please bring what you need for personal use only; it is your responsibility check suitability of an event for yourself & any accompanying minors.

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